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12 Month Warranty

standard on all new Products

Next Day Delivery In DUBAI

when you order before 2pm

Massive Discounts

on all top brands

Shipping All Over Middle East

Card / Cash On Delivery

Warranty & Returns Policy

Home  > Warranty & Returns Policy

Shipping Inside UAE

  • Once your order is processed, we will ship the same within 1-2 working days. Orders above AED 499 are eligible for free shipping. AED 10 Charges will be applicable if the order is value below AED 499.
  • Deliveries are done between 9:00 am to 8:00 pm Monday – Saturday. We always deliver on time but sometimes delays are inevitable and we will notify you if there is any delay
  • All Deliveries are subject to stocks availability

Our Warranty & Returns Policy

  • Replacement, Exchange or Refund policy is applicable only for the products which have technical issues within warranty period. We can replace, exchange or refund if the product is damaged but customer needs to raise a complaint in our website within 24hrs from the delivery date. No refund or exchange will be given if product has no issues like - damage or technical issues.
  • Any refund will be processed only for actual product price, delivery charges and processing fee will not be refunded.

Customer Satisfaction (standard return policy)

  • Return for replacement or exchange with in: 7 days
  • Return for refund within: 3 days
  • Restocking Fee: Yes

This is our Standard Return Policy. Items covered by this policy must be returned within 7 days of the invoice date. Will be applied Restocking Fee from 10%. For more details and policy please read our Terms and Conditions page carefully

Promotional, Deals, Sale, Discount and Selling with Super Low Price Products Standard Return Policy

  • Return for replacement within: No
  • Return for refund within: 24hrs
  • Restocking Fee: Yes

This is our Standard Return Policy for Promotional, Deals, Sale, Discount Stock Clearance Sale and Selling with Super Low Price Products doesn’t cover warranty/replacement/refund. Items covered by this policy must be returned for replacement within 24hrs of the invoice date. Will be applied Restocking Fee from 10%. For more details and policy please visit Customer satisfaction policy.

No warranty of any kind would be available on any products that are provided as part of promotional deals, special offers, bundle offers, clearance stock, or noted as free or super low price.

Mobile Phones, Smart Phones & Accessories Standard Return Policy for Warrantied Models Only

  • Return for replacement within: 7 days (must be unopened, brand new condition)
  • Return for refund within: 3 days (must be unopened, brand new condition all product must be inside the box, customer must call Boat-t Customer Care team within 24 hours to register the compliant)
  • Restocking Fee: Yes
  • Warranty: As per mention on web site

Mobile Phones or Smart Phones if we are selling with warranty, we will indicate about warranty period in invoice. If in invoice we did not indicate warranty this is meaning Mobile Phone or Smart Phone without warranty!

Branded Mobiles phones/Smart phone warranty can be claimed from brand dealers or through Boat-t online store (TRA Products only) This is our Standard Return and Warranty policy for Warrantied Mobiles Phones, Smart Phones. Items covered by this policy can be returned within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date, after 7 days there will charges for pick-up and delivery. For exchanging & service product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • In invoice not indicated warranty period
  • Mobiles Phones, Smart Phones that are missing the manufacturer label containing model number and part number
  • Mobiles Phones, Smart Phones that are missing the manufacturer warranty label
  • Mobiles Phones, Smart Phones that were missing parts, box, headphones or any other accessories from the original box
  • Returned without original invoice
  • Mobiles Phones, Smart Phones which are not covered under manufacturer warranty policy
  • Mobiles Phones, Smart Phones which are not covered under Customer Satisfaction policy

Tablets, Laptops, Netbooks and Desktops Standard Return Policy

  • Return for replacement within: 7 days
  • Return for refund within: 3 days
  • Restocking Fee: Yes
  • Warranty: As per mention on Boat-t web site

This is our Standard Return and Warranty policy for Laptops and Netbooks. Items covered by this policy can be replacement or exchange within 7 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.Branded Laptops, Netbooks and Desktops warranty can be claimed from brand dealers or through Boat-t (TRA Products only)

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Laptops and Netbooks that are missing the manufacturer label containing model number and part number
  • Laptops and Netbooks that are missing the manufacturer warranty label
  • Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
  • Returned without original invoice
  • Laptops and Netbooks which not satisfying manufacturer warranty policy
  • Laptops and Netbooks which is not satisfying Customer Satisfaction policy
  • Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software cannot be returned or replaced.

Refurbished or Recertified Mobile Phones, Laptops, Netbooks,Tablets Standard Return Policy

  • Return for Refund within: 3 days
  • Return for Replacement within: 7 days
  • Restocking Fee: No
  • Warranty: As per mention on Boat-t web site

This is our standard return and warranty policy for refurbished or recertified Laptops and Netbooks. Items covered by this policy can be returned within 3 days of the invoice date. Warranty pick & drop from customer location (only within UAE) will be free of charge within 7 days of the invoice date. But for exchanging product deliver charges will apply.

The following conditions are not acceptable for return, warranty and replacement.

  • Any physical damage
  • Laptops and Netbooks that are missing the manufacturer label containing model number and part number
  • Laptops and Netbooks that are missing the manufacturer warranty label
  • Laptops and Netbooks that were missing parts, box, adapters or any other accessories from the original box
  • Returned without original invoice
  • Laptops and Netbooks which not satisfying manufacturer warranty policy
  • Laptops and Netbooks which is not satisfying Customer Satisfaction policy
  • Laptops and Netbooks models which are coming with original Windows or any other software, after using them, activating or starting software can not be returned or replaced.
BOAT
BOAT

12 Month Warranty

standard on all new Products

Next Day Delivery In DUBAI

when you order before 2pm

Massive Discounts

on all top brands

Shipping All Over Middle East

Card / Cash On Delivery

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